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Terms & Condition of event "Service with a Smile"

Terms & Conditions
Eligibility	This activity is open to all couriers. To ensure a fair competitive environment, couriers will be assigned to a group based on the area where they complete the highest volume of deliveries during the event period (May 11 to May 17).
Event Period	The event period is from May 11, 2026, to May 17, 2026. Only valid orders and related positive ratings during this period that comply with platform rules will be included in the statistics.
Event Mechanism	After completing an order, users can leave ratings for the courier via the app's rating interface. The platform will calculate statistics and area rankings based on the valid positive ratings accumulated by couriers during the event period.
Ranking Rules	Rankings within each area are determined by the number of valid positive ratings received during the event. In the event of a tie in the number of ratings, the ranking will be determined by the courier's acceptance rate and completion rates during the event period.
Winning Criteria	The top 10 couriers in each area will receive rewards, and the final list of winners will be determined by the platform based on audited data. Please note that for the following areas, the number of winning slots will be proportionally reduced from the top 10 to the top 5 due to a lower volume of active couriers in those areas. areas include: Stanley Sai Kung
Rewards	Reward Distribution per area: 1st Place: HK$500 Supermarket Voucher 2nd Place: HK$400 Supermarket Voucher 3rd Place: HK$250 Supermarket Voucher 4th to 10th Place: HK$150 Supermarket Voucher (each)
Minimum Requirement	There is no minimum order volume requirement for this event; however, all data included in the statistics must consist of valid deliveries and their associated positive ratings during the event period.
Data Clarification	Positive rating data, rankings, and related information displayed on the activity page may experience delays due to system processing. The final results are subject to the actual statistics and audit results from the platform's backend.
Result Announcement and Reward Fulfilment	After the event ends, the platform will announce the results within 7 working days. Award-winning couriers can collect their gifts at the Keeta Support Kiosk.
Violations and Fraud	Code of Conduct and Service Standards: Service Excellence: This event aims to promote a culture of professional service. If the platform receives user complaints regarding a courier's forcing, harassing, or improper behavior in soliciting positive ratings, the platform reserves the right to disqualify the courier without prior notice. Merchant Relations: Couriers are expected to maintain professional courtesy toward merchants. In the event period, if the platform receives complaints from merchants regarding poor attitude or misconduct, the platform reserves the right to disqualify the courier without prior notice. Fair Competition: Any activity involving cheating, fake orders, fraudulent transactions, or any behaviour that compromises the fairness of the event will lead to disqualification. The platform reserves the right to pursue further liability.
Company Rights	Keeta reserves the right to the final decision of any dispute related to this event, and may amend, interpret, or adjust these terms and conditions within the scope permitted by law without prior notice.