Platform Equipment Support Program (Starting April 1, 2026)
In 2026, the platform will gradually improve courier-friendly policies and enhance the delivery experience. Starting from April 1, all equipment support programs will be combined into three main programs:
Details are as follows:
1. Thermal Box Distribution Program
Eligible couriers: Bicycle and motorbike couriers who meet the requirements
Equipment type: Bicycle thermal box (capacity: 49L) & Motorbike rear thermal box (capacity: 56L)
Requirement: Must have completed at least 50 orders in the past week before collecting the equipment
2. Seasonal Equipment Distribution Program (Summer)
Eligible couriers: All couriers who meet the requirements
Equipment type: Waterproof reflective jacket and Short-sleeve T-shirt
Requirement: Must have completed at least 50 orders in the past week before collecting the equipment
3. "Old-for-New" Replacement Program
Eligible couriers: All couriers who meet the requirements
Equipment covered: Short-sleeve T-shirt, waterproof reflective jacket, thermal bag, bicycle thermal box, and motorbike thermal box
Replacement requirements:
- At least 60 days have passed since the last collection or replacement of the same item; and
- The item is damaged or dirty; and
- Must have completed at least 50 orders in the past week before collection
All equipment will be distributed at the Keeta Support Kiosk. Please check the inbox or official Telegram channel for the latest updates.
Equipment Quality Check
To help review equipment depreciation and improve quality, the platform may randomly ask couriers to upload photos of their current equipment during login or after completing an order. These photos are for internal reference only.
Remark
1. Please check the equipment immediately after collection. If you find any damage or usability issues, inform the staff at the Keeta Kiosk right away for replacement.
2. Each courier can receive only one set of equipment from the Thermal Box or the Seasonal Equipment Program. If the item becomes damaged later, you may replace it under the “Old-for-New” plan once eligible.
3. Equipment supply at Keeta Kiosk is limited and distributed on a first-come, first-served basis. If items run out, no further notice will be given. You may check the kiosk schedule and collect on another day.
